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Frequently Asked Questions
Q.
How does your pricing work?
A.
We normally allow a 72 hr period to accommodate delivery and
pick up. Items rented for a typical weekend event would be
delivered on a Friday and Pick ed up on a
Monday. For items that are just needed for a day will need
to be rated differently. Please call for quotes on day
rental items.
Q.
How and when do I pay?
A.
Final payment is due before items are set up, or released to
the customer. A 50% deposit to hold items is due at booking. We
accept cash, major credit cards, and personal checks. A Fee
will be added for bounced personal checks.
Q.
When Should I make reservations?
A.
Early planning ensures product availability. For months,
January, February, March, April, September, October
November, December we would recommend two weeks notice of an
event. For Months May, June , July, and August we recommend
as least one month in advance. Just so we can
accommodated everyone's event needs.
Q.
What about a Change in my order?
A.
Any additions need to be made by noon time the day before
delivery, subject to availability. If an order is canceled,
your deposit will not be refunded. Cancellations need to be
made by noon time the day before delivery.
Q.
What is the charge for delivery/ set up?
A.
Delivery fee is determined by delivery type, order size and
zip code. There are two types of delivery.
Tailgate Delivery: The lowest cost of delivery. Your rental
items are delivered neatly stacked to a point of immediately
accessible to our truck tailgate usually your driveway or
garage. This type of delivery does not apply for Tents, or
Moon Bounces.
Custom Delivery: This is the type of delivery that applies
to Tents and Moon Bounces in addition to other items. Your
rental items will be delivered to and from a place
which is not immediately accessible to our trucks.
Additionally, set up and taken down of your rental items is
available. Please contact us in advance to arrange for these
services and have your delivery appropriately scheduled and
staffed. The fee for custom delivery is determined by the
time required to honor your request.
Q.
What time of day will my items be delivered?
A.
Our delivery route is finalized on the morning of the
delivery. Since time and care are a part of each delivery, a
specific delivery time is not available. The office will be
able to give you a ball park time as to when they will be
there that day. Our trucks will not return to the shop
until all deliveries are made.
Q.
What if I'm not there when the truck delivers/pick up?
A.
It is best to be present for delivery to confirm the
quantity and condition of items. If you know you will not be
there please call our office for an alternative
arrangement. We cannot deliver your rental items without a
signature and payment in full; if we have no other
instructions there will be an extra cost for rescheduling.
Q.
How should I prepare linens for pick up?
A.
Linen should be shaken free of food , stacked in a pile at
the point of delivery. Please do not put linens in plastic
bags for pick up this may lead to mildew
Q.
How should I prepare Tables and Chairs for Pick up?
A.
Tables and chairs should be folded closed and stacked at
point of delivery.
Q.
How should I prepare my Tent for Pick up?
A.
Please make sure that All areas around or under the tent is
clear of all Personal items. If you had a custom delivery
you can leave tables and chairs under tent. Just make sure
any decorations, plates, food, and trash are removed from
underneath. An additional charge will be added if the area
is not clear.
Q.
What about broken, damaged, or missing items?
A.
The customer is responsible for the equipment from the time
of delivery until the time of pick up. We do charge for
missing, broken and damaged items, and the price it would
cost us to replace or repair the item. Be sure equipment is
secured when not in use and protected from the weather.
Q.
Due you have a Damage Wavier Fee?
A.
We do have a damage waier fee it is 10% of the total cost.
This fee does not cover China or Dishware.
Q.
Does the tent pricing include Installation?
A.
Tent pricing is based on installation over a flat, grassy
(or black top) surface that is accessible to our trucks,
during our normal installation schedule. Some installations
may require additional fees, based on a variety of factors.
Pricing also includes take down as long area is clear of
personal items |
