Frequently Asked Questions
Q. How does your pricing work?
A. We normally allow a 72 hr period to accommodate delivery and pick up. Items rented for a typical weekend event would be delivered on a Friday and Pick ed up on a Monday. For items that are just needed for a day will need to be rated differently. Please call for quotes on day rental items.
Q. How and when do I pay?
A. Final payment is due before items are set up, or released to the customer. A 50% deposit to hold items is due at booking. We accept cash, major credit cards, and personal checks. A Fee will be added for bounced personal checks.
Q. When Should I make reservations?
A. Early planning ensures product availability. For months, January, February, March, April, September, October November, December we would recommend two weeks notice of an event. For Months May, June , July, and August we recommend as least one month in advance. Just so we can accommodated everyone's event needs.
Q. What about a Change in my order?
A. Any additions need to be made by noon time the day before delivery, subject to availability. If an order is canceled, your deposit will not be refunded. Cancellations need to be made by noon time the day before delivery.
Q. What is the charge for delivery/ set up?
A. Delivery fee is determined by delivery type, order size and zip code. There are two types of delivery.
Tailgate Delivery: The lowest cost of delivery. Your rental items are delivered neatly stacked to a point of immediately accessible to our truck tailgate usually your driveway or garage. This type of delivery does not apply for Tents, or Moon Bounces.
Custom Delivery: This is the type of delivery that applies to Tents and Moon Bounces in addition to other items. Your rental items will be delivered to and from a place which is not immediately accessible to our trucks. Additionally, set up and taken down of your rental items is available. Please contact us in advance to arrange for these services and have your delivery appropriately scheduled and staffed. The fee for custom delivery is determined by the time required to honor your request.
Q. What time of day will my items be delivered?
A. Our delivery route is finalized on the morning of the delivery. Since time and care are a part of each delivery, a specific delivery time is not available. The office will be able to give you a ball park time as to when they will be there that day. Our trucks will not return to the shop until all deliveries are made.
Q. What if I'm not there when the truck delivers/pick up?
A. It is best to be present for delivery to confirm the quantity and condition of items. If you know you will not be there please call our office for an alternative arrangement. We cannot deliver your rental items without a signature and payment in full; if we have no other instructions there will be an extra cost for rescheduling.
Q. How should I prepare linens for pick up?
A. Linen should be shaken free of food , stacked in a pile at the point of delivery. Please do not put linens in plastic bags for pick up this may lead to mildew
Q. How should I prepare Tables and Chairs for Pick up?
A. Tables and chairs should be folded closed and stacked at point of delivery.
Q. How should I prepare my Tent for Pick up?
A. Please make sure that All areas around or under the tent is clear of all Personal items. If you had a custom delivery you can leave tables and chairs under tent. Just make sure any decorations, plates, food, and trash are removed from underneath. An additional charge will be added if the area is not clear.
Q. What about broken, damaged, or missing items?
A. The customer is responsible for the equipment from the time of delivery until the time of pick up. We do charge for missing, broken and damaged items, and the price it would cost us to replace or repair the item. Be sure equipment is secured when not in use and protected from the weather.
Q. Due you have a Damage Wavier Fee?
A. We do have a damage waier fee it is 10% of the total cost. This fee does not cover China or Dishware.
Q. Does the tent pricing include Installation?
A. Tent pricing is based on installation over a flat, grassy (or black top) surface that is accessible to our trucks, during our normal installation schedule. Some installations may require additional fees, based on a variety of factors. Pricing also includes take down as long area is clear of personal items